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BLACK FRIDAY 2022
Customer Care



Due to the high number of orders linked to the promotional period, the processing, shipping and handling times for assistance requests could be lengthened; We will take care to process orders and requests as quickly as possible; To avoid telephone waiting, we recommend that you contact us preferably by opening a ticket from sezione servizio clienti del sito

 

FAQ (FREQUENTLY ASKED QUESTIONS)

 

I HAVE NOT RECEIVED ANSWER FROM CUSTOMER SERVICE YET: WHAT TO DO?

Per Customer Service you are the priority.

We will reply to your request as soon as possible following a chronological order; it is therefore necessary not to send new requests in order not to lose the priority acquired.

We remind you that in periods of intense telephone traffic you may have to wait longer than usual.

We advise you to prefer contact via our contact form if you do not find your query in the questions below.

 

MY ORDER HAS BEEN “WAITING FOR PREPARATION” FOR DAYS: WHAT TO DO?

If your order is correctly present in your history, do not worry: all orders are processed in chronological order, it is our pleasure to ship it as soon as possible.

 

CAN I CHANGE MY ORDER THAT IS ALREADY CONFIRMED?

Unfortunately, it is not possible to make changes to a confirmed order: once the order is confirmed it is sent to the warehouse for picking.

 

WHERE DO I CHECK THE STATUS OF MY ORDER?

You can check the status of your order in the "Order History" section of your account.

Furthermore, our system sends you an automatic email at each stage of order processing (confirmation / preparation / shipment) so that you can always be updated in real time.

 

I DON'T SEE MY ORDER IN MY HISTORY: WHAT TO DO?

If your order is not present in your history, it is likely that it was not confirmed correctly or that it was placed with another account.

We invite you to check, even in the movements of the selected payment method, and possibly make the purchase again.

 

CAN I SOLICIT THE FULFILLMENT OF MY ORDER?

Unfortunately it is not possible. Ours is an automated system that processes orders chronologically.

 

I PLACED AN ORDER BEFORE ACTIVATING A MORE ADVANTAGEOUS DISCOUNT: CAN I HAVE A PARTIAL REFUND?

Sorry, this is not possible.

 

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