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Privacy Policy
Customer Care
Information on the processing of personal data pursuant to art. 13 of 2016/679 Regulation (EU) of the European Parliament and Council of April 27, 2016 ("General Data Protection Regulation") and the Code regarding the protection of personal data (Legislative Decree 30 June 2003 n.196)
Your privacy and the security of your personal data are very important to IAF NETWORK S.p.A., so we collect and manage your personal data with the utmost care and take specific measures to keep it safe.
Below you will find the main information on the processing of your personal data by IAFSTORE in relation to your browsing of iafstore.com and the use of the services offered.
We also ask you to read the "Cookie Policy" and the "Terms and Conditions" of the iafstore.com website, which contain detailed information regarding the conditions relating to our services. Some services may be subject to specific legal terms, in which case we will give you all the appropriate information from time to time.
Who is the Data Controller?
Below is the main information on the processing of your personal data carried out by IAF NETWORK S.p.A., VIA FLERO 46 SOUTH TOWER 25125 BRESCIA ITALY, P.IVA 02424060982 tel 030 7751464, as Data Controller.
For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our Customer Care privacy@iafnetwork.com, by calling +39 030 7751464 or by writing to the address of IAFSTORE.
What data do we process and why?
The personal data that IAFSTORE processes is that which you provide to us when you conclude an order and purchase goods, and that which we collect as you browse or use the services offered on iafstore.com. IAFSTORE can then collect data about you, for example, personal details such as name and surname, shipping address and billing address, browsing data and your purchase habits.
Your personal data is processed for the following purposes:
  • conclude and execute the purchase contract for goods offered on iafstore.com
  • provide you with the services of iafstore.com such as subscription to the newsletter
  • allow registration to the site and use of services reserved for registered users
  • manage your requests forwarded to our Customer Service
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute an agreement with you or to provide you with the service that you have specifically requested.
We also conduct statistical surveys and analyses with data in aggregate form to understand how users interact and use the site, in order to improve our offer and our services.
However, only with your express consent will we process your personal data to:
  • carry out commercial and promotional communication activities
  • customise the site and the commercial offers based on your interests

Who will process your data?
Your personal data is processed by personnel duly authorised by IAFSTORE as Data Controller. For organisational and functional needs related to the provision of services on iafstore.com, your data could also be processed by partner chosen by IAFSTORE, for these pourposes:
  • processing of payments: in case you choose to pay the order with paypal or credit card with Nexi circuit, your data could be sent to the related services to process the payment
  • transmission of delivery address to couriers: for the delivery of the order to your home, your details (address and telephone number) will be passed to the couriers (BRT or UPS) in order to deliver the order at home
These partners have been evaluated and chosen by IAFSTORE for their proven reliability and competence.
How long do we keep your data?
We keep your personal data for a limited period of time depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the processing purpose:
  • the data collected during the purchase of goods on iafstore.com are processed until the conclusion of all the administrative and accounting formalities are therefore filed in accordance with local tax law (ten years)
  • the data stored in the account (email, name and surname, shipping and billing addresses) are deleted after 10 years from the last interaction with the site (the interaction can be an order or a login to the site)
  • those used to send you our newsletter until you ask us to stop sending
What are your rights?
At any time, depending on the specific processing, you may: revoke your consent to the processing, know which of your personal data we have in our possession, its origin and how it is used, request the update, correction or integration and in the cases provided for by the current provisions, the cancellation, the limitation of processing or oppose their processing. If you wish, you can request to receive your personal data in possession of IAFSTORE in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you.
If you believe that the processing of your personal data has been carried out illegally, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Italian Data Protection Authority (http://www.garanteprivacy.it/).
This information may be subject to changes and additions over time, so we invite you to check the contents periodically. Where possible, we will try to immediately inform you of any changes made.

Data controller
The data controller of the information collected through this website is IAF NETWORK S.p.A., with registered office in Italy at Via Flero 46 South Tower, 25125, Brescia, tax code and VAT number 02424060982, fully paid share capital of EUR 10.000,00 (hereinafter "IAFSTORE"): IAFSTORE independently establishes the purposes and methods of data processing and the implementation of security procedures to guarantee the privacy, integrity and availability of such data.

Optional or compulsory communication of personal data

Communicating your personal data to IAFSTORE when requested in any of the many instances where personal data is collected through the site may be essential in order to achieve the purposes set down by the communication itself, or not prejudicial in this regard.
The compulsory or optional nature of the data provision is specified each time – with reference to the specific data requested – at the point of input for each data collection, by marking compulsory information with an asterisk (*).
If you refuse to communicate the information marked as compulsory to IAFSTORE, it will be impossible to achieve the main purpose of the specific data collection: such a refusal might, for example, make it impossible for IAFSTORE to fulfill the product sale agreement on IAFSTORE.COM or provide the other services available on IAFSTORE.COM (assistance, forwarding of the IAFNEWS newsletter).
Communicating additional data to IAFSTORE, other than those marked as compulsory, is optional and will not produce any consequences with regard to the main purposes of the collection (such as using the web site and its services or purchasing the products on sale, for example).

Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of your personal data to these countries is carried out in compliance with the guarantees provided by law.


Your rights

You are entitled, at any time, to obtain confirmation from IAFSTORE that your personal data is or is not being processed, even if not yet registered, and its communication in an intelligible form.
You are also entitled to obtain information from IAFSTORE about the source of your personal data, the purposes and methods of data processing that apply to your personal data; the type of logic applied when electronic instruments are used for data processing; full identification of the data controller and data supervisors; the names of the persons or categories of persons to whom personal data may be communicated or who may become privy to personal data while performing their duties as, by way of example, the data supervisors. All this information is included in this Privacy Policy.

In addition, you may always be entitled to obtain from IAFSTORE:
updating, correction and integration of your personal data;

cancellation, transformation into an anonymous form or the blocking of your personal data if processed in violation of the law, including the data deemed unnecessary for the purposes for which the data was collected or subsequently processed in the first place;

certification that the operations described at letters a) and b) have been notified, even with regard to their contents, to the persons to whom your data has been communicated or disseminated, except in those instances where such certification turns out to be impossible or would require a clearly disproportionate deployment of means compared to the right protected.

You do, in any case, have the right to totally or partially oppose:lower-alpha

processing of your personal data, for valid reasons, even if pertinent to the purpose of collection;

the processing of your personal data for the purposes of advertisement or direct marketing mailings, or if used for the purposes of market surveys or commercial communications.

You may freely exercise your rights at any time by sending a written request to IAFSTORE – to the mailing address or to the e-mail address privacy@iafnetwork.com - and we will reply promptly.
To ensure that your personal data is always exact, up to date, pertinent and complete, please advise us of any variations by writing to privacy@iafnetwork.com.

Art. 130, paragraph 4, Legislative Decree 196/2003

We wish to inform you that the law regulating protection of personal data permits IAFSTORE – without any obligation to obtain your prior consent – to use your data for direct selling activities involving products similar to those you have already purchased, unless you refuse to allow such use of the e-mail address you communicate to us.

Italian Privacy Authority Provision of 19 June 2008 on simplification of requirements for processing operations for administrative or accounting purposes

We also wish to inform you that the Italian Privacy Authority's provision permits IAFSTORE to use your postal address for sending you - with administrative and accounting documents - adverts about products similar to those you have already purchased, unless you refuse to allow such use of the postal address you communicate to us.

All of the above constitute the minimum information that IAFSTORE is obliged to provide you with: for any further information about processing of your personal data by IAFSTORE, we invite you to read this entire Privacy Policy.


A summary of our privacy policy

The principles on which our privacy policy is based are listed below:
process data exclusively for the purposes and according to the methods illustrated in the notice presented to users at the time of its collection;

use data for other purposes, with respect to those specified at the time of collection, only where the user has expressed its express consent to such use;

make data available to third party companies only for purposes that are strictly necessary to provide the requested service(s) and only where monitored by a data supervisor; not communicate, cede or transfer data to third parties for purposes exclusive to the third party unless the users have received prior warning and have granted their consent;

answer all requests for cancellation, variation and integration of personal data, opposition to data processing for the purpose of sending commercial information and advertising;

ensure that data processing is conducted fairly and legally, protecting user privacy and implementing appropriate measures for security and protection of the privacy, integrity and availability of the data provided by users.



See our cookie policy at: /customer-care-cookie-policy

Our site uses automatic systems to collect data that is not directly communicated by the user, such as cookies. A cookie is an application transmitted to the user’s hard disk; it does not contain any comprehensible information but associates the user with the personal information registered on the web site. Cookies are stored on our server and no one has access to the information they contain. Only IAFSTORE processes the information collected through cookies, only in anonymous and aggregate status, in order to optimize our services and our site in relation to the specific requirements and preferences of our users.
Internet browsers have a function that makes it possible to cancel cookies after each session. The browser provides instructions on the cancellation procedure. Familiarise yourself with it.
Acceptance of automatic data collection and use of cookies are both necessary to make use of the site and its services, including online sales. If you have activated cookie cancellation, IAFSTORE cannot guarantee that you will have access to full visualization of certain web pages, or be entitled to obtain certain services, such as for example the memorisation and visualisation, on given web pages, of the products you have selected during the process of online buying.



This Privacy Policy is regulated by Italian law and, in particular, by the code governing protection of personal data (Legislative Decree no. 196 dated 30 June 2003) and Reg. UE 2016/679 (GDPR), which regulates treatment of personal data – including data stored abroad – effected by anyone who resides or has a business office in Italy.
The code guarantees that the processing of personal data must be conducted in accordance with the fundamental rights and liberties as well as the dignity of the person, with particular reference to confidentiality, personal identity and the right to protection of personal data.


Variations and updates of the IAFSTORE Privacy Policy

IAFSTORE may modify or simply update this site Privacy Policy, in part or completely, even owing to variations of the laws and regulations that govern this matter and protect your rights. Such variations and updates of the Privacy Policy will be notified to users on the Home Page as soon as they are introduced and will be binding as soon as published on the web site. We therefore invite you to visit this section often to read the most recent and updated version of this Privacy Policy.

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