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Returns and Refunds
Customer Care
Right of Withdrawal
You have the right to withdraw from the contract, without giving any reasons, within 14 days.
The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us:

Head office
VAT 02424060982
email: info@iafstore.com

of your decision to withdraw from this contract by means of an explicit declaration (e.g. by e-mail to info@iafstore.com). You may use the attached model withdrawal form (download form) for this purpose, but it is not obligatory.
You may also send any other explicit declaration electronically to info@iafstore.com.
The communication must specify the items you wish to return and whether you want an exchange or refund.
Should you choose this option, we will promptly send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by e-mail).
In order to comply with the withdrawal period, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
The Right of Withdrawal does not apply to users who do not purchase as consumers (resellers).

Effects of withdrawal
If you withdraw from this contract, you will be refunded all payments you have made to us, including the costs of delivery (with the exception of any additional costs resulting from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
Such refunds shall be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed to other means of reimbursement; in any event, you shall not incur any costs as a consequence of such reimbursement.
The refund may be suspended until receipt of the goods or until the consumer proves that he has sent back the goods, whichever is earlier.
If the consumer has received the contracted goods, he/she is requested to send the goods back to us

Logistical headquarters
VAT 02424060982
email: info@iafstore.com

without undue delay and in any case within 14 days from the day you communicate your withdrawal from this contract to us. The deadline is met if you return the goods before the expiry of the 14-day period.
You shall bear the direct cost of returning the goods.
You are only liable for the diminished value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

According to Article 59 of the Consumer Code (Legislative Decree No 206 of 6 September 2005), withdrawal is excluded for the following items
    - made-to-measure, customised goods
    - goods in danger of deteriorating or expiring rapidly, such as organic foodstuffs with a short expiry date or products sold on offer with a short expiry date
    - perishable goods if opened from their original packaging, and where applicable the guarantee seal has been removed

According to Art. 47 of the Consumer Code (as amended by Art. 1, c. 1, Legislative Decree No. 21 of 21 February 2014, with effect from 13 June 2014.), withdrawal is also excluded for the following items:
    - gift products
    - medicines, homeopathic medicines and medical devices
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