The iafstore.com website is owned by IAF Network S.p.A., with capital of EUR 200,000.00, registered office in Via Flero 46 Torre sud - 25125 Brescia - Italy.

Article 1 - Application of the General Conditions of Sale
These General Terms and Conditions of Sale do not regulate IAF Network S.p.A.'s B2B business relations.
Confirmation of the order implies the Customer's acceptance of these General Conditions.
IAF Network S.p.A. reserves the right to modify the present General Conditions of Sale at any time by publishing a new version on this website. The applicable General Conditions of Sale are those published on this website at the time the order is placed. It is therefore recommended to periodically review these General Terms and Conditions of Sale as they may be modified over time.

Article 2 - Validity of offers
The articles visible on the site are available while stocks last.
Product availability refers to the actual availability at the time the Customer places the order. It is therefore to be considered purely indicative since, given the simultaneous presence of several users on the site, the products chosen may be sold to other Customers before the order is confirmed.
In the event that a product is sold out after purchase, in the case of advance payment IAFSTORE undertakes to offer a voucher or reimburse the Customer within 15 days.

Article 3 - Presentation of products
The products on sale are described and presented as accurately as possible.
Nevertheless, in the event of errors or omissions in this presentation, IAFSTORE declines any responsibility, for this reason and for the safety of consumers:
Customers purchasing food supplement products are invited to
Please note that the product images are purely indicative and illustrative; the packaging may vary without affecting the properties of the product.
The customer is invited to check the correspondence with the information given online before opening the packaging; if he/she finds any differences, he/she should contact Customer Service as soon as possible.

All catalogue products are stored in our temperature-controlled warehouses.
During the summer period (May-September) the bars are shipped in special thermal packs.
Our couriers, however, do not ship in refrigerated vehicles; therefore, these heat-sensitive products may deteriorate during transport.
IAF NETWORK S.p.A. will not be responsible for such events.

Article 4 - Product prices
Prices are presented in the current currency of the country selected during registration.
The amount of VAT appears when the customer selects the product.
In the event of changes in VAT rates, these changes may affect the final price of the items without notification to the Customer.
IAFSTORE reserves the right to change its prices at any time; however, the products will be invoiced at the price in effect at the time of registration of the order.

Article 5 - Non-EU countries
Prices for non-EU countries are indicated excluding VAT.
Shipments to non-EU countries may be subject to possible taxes or customs duties that do not depend on the will of IAFSTORE, but on external entities.
In addition, we remind you that the duties/taxes and/or the necessary documentation related to the delivery of a shipment are totally at the customer's expense, since he/she is considered as an official importer, with consequent acceptance of the laws and rules in force in the country of importation (country where you will receive the goods).
IAFSTORE is not obliged to verify customs duties, nor applicable taxes, nor any documentation that may be required.
Customs reserves the right to inspect packages without prior notice to the sender and/or consignee.

Article 6 - Order
The Customer validates the order via the instructions presented on the shopping cart page. Validation of the order implies acceptance of these general terms and conditions of sale.
After confirmation of the order, the Customer shall receive a confirmation e-mail at the e-mail address indicated.

Article 7 - Use of discount codes and store credits
On the summary page of your shopping cart, you may enter any active discount codes, received via newsletters or displayed in our social networks, to obtain further discounts.

Store credits, on the other hand, are credited by Customer Service in agreement with the customer following any misunderstandings.
If you are in possession of a store credit, all you have to do is enter the desired products in the shopping cart and it will be automatically deducted from your order total.

Article 8 - Treatment of packages not delivered by our courier
These are packages that were not delivered to the final recipient and were returned to the sender.

• Cause of package return: unknown consignee or non-existent/incomplete address
  These are parcels that were not delivered to the addressee because there is a discrepancy between the address or name entered in the order and the actual address.
  In this case, you must check the delivery data entered and, if necessary, correct them in your account in order to facilitate subsequent deliveries.
  If different from the recipient's call sign, it is important to specify the call sign on the intercom and, if it is a business, to indicate it.
  IAFSTORE reserves the right to proceed with reimbursement, if due, within about 10/15 from the return of the shipment, a timeframe that may vary depending on the technical-logistical timing of the warehouse.
  
  

• Reason for return of parcel: "ABSENT / NOTIFIED"
  These are the packages that were not delivered to the consignee because the latter was absent in all delivery attempts.
  IAFSTORE reserves the right to proceed with reimbursement, if due, within approximately 10/15 from the return of the shipment, a timeframe which may vary depending on the technical-logistical timing of the warehouse.
  
  

• Reason for return of parcel: "REFUSED"
  These are the packages that have not been delivered to the consignee because the latter has refused them.
  IAFSTORE reserves the right to proceed with reimbursement, if due, within about 10/15 from the return of the shipment, a timeframe which may vary depending on the technical-logistical timing of the warehouse.
  
  

• Cause of package return: "DAMAGED"
  This refers to packages that were not delivered to the recipient because the recipient rejected them as damaged.
  In this case you must inform our Customer Service specifying whether you would prefer to receive a refund, if due, or the return of the products, if available.
  
  If, on the other hand, you wish to receive a damaged shipment, you must accept the parcel, ensuring that the courier places the specific reservation, i.e. "damaged/wet parcel" etc., and take photographs of the parcel and products to forward to our Customer Service.
  This procedure is required to ensure that the anomaly/damage file is opened correctly.
  
  

Article 9 - Responsibility
On all stages of access to the site, consultation, completion of forms, execution of the order, delivery of articles or any other service, IAF Network S.p.A. assumes only an intermediation obligation. Therefore, IAF Network S.p.A. disclaims all responsibility for inconveniences or damages deriving from the use of the Internet network and totally unrelated to the obligations and precautions adopted by IAF Network S.p.A. and cannot be held responsible for any errors on the Site. In particular, all unforeseen events relating to the provision of the service, external intrusions, or the presence of computer viruses will not be attributable to IAF Network S.p.A.
Furthermore, IAF Network S.p.A. will not be held responsible for interruptions, delays, or unavailability of the Website due to maintenance work, Internet network interruptions, technical failures, force majeure, actions of third parties, or other circumstances of any kind.

Force majeure
IAF Network S.p.A. shall in no way be responsible for failures or delays in the performance of any of its contractual obligations caused by events beyond its reasonable control ("Force Majeure Events").
An Event of Force Majeure shall mean any act, event, failure to occur, omission or incident beyond reasonable control, including but not limited to the following:
1. Strikes, lockouts or other labour unrest.
2. Riots, riots, invasions, terrorist attacks or threats of terrorist attacks, wars (declared or otherwise), or threats of war.
3. Fires, explosions, storms, floods, earthquakes, landslides, epidemics, pandemics or other natural disasters.
4. Inability to use railways, shipping, air, motor transport or other means of public or private transport.
5. Inability to use public or private telecommunications networks.
6. Acts, decrees, laws, regulations or restrictions of any government.
7. Any strike, disaster or accident by sea, mail or other relevant means of transport.
It is understood that the performance of contractual obligations will remain suspended for the duration of the Force Majeure Events. IAF Network S.p.A. will be granted an extension for performance equal to the duration of this period.

Article 10 - Guarantees

Legal guarantee of conformity
The provisions of this article apply exclusively to Customers who have the status of consumer within the meaning of Article 3, paragraph 1, letter a), Consumer Code. IAF Network S.p.A. undertakes to sell to the Customer its own products marketed in conformity with the purchase order transmitted by the latter, it being understood that there is no conformity defect if at the time of receipt by the Customer of confirmation of the order, the Customer was aware of such defect or could not ignore it using ordinary diligence or if the conformity defect derives from instructions or materials supplied by the Customer himself. In the case of conformity defects found in products purchased from IAF Network S.p.A., the Customer must immediately contact Customer Services in writing - and in any case within 60 days - in the manner indicated in point 15, in order to report the conformity defect found, providing Customer Services with documentary evidence (by this is meant also photographic evidence) of the conformity defect found. IAF Network S.p.A. - in compliance with legal and warranty obligations will proceed with verification of the truthfulness of the purchaser's declarations. Once the defect has been ascertained, the Customer has the right, at his own choice and within the limits of the provisions of the Consumer Code, to have the conformity of the Products restored, free of charge, by means of repair or replacement, or to an appropriate price reduction. It is also recognized that the Customer, as an alternative to the remedies described herein, has the right to ask the Seller to issue a voucher of an amount equal to that of the Products purchased that are not in conformity and of the validity that the Customer can use for any subsequent purchases made through the IAF Network S.p.A. website. Repair or replacement of the product will take place within 30 days from receipt of the defective product. To this end, the Client may use the standard withdrawal form (downloadable by clicking here); the Client, in the enclosed form, must absolutely indicate one of the following reasons for the return: product not conforming to what was ordered; damaged product; defective/not correctly functioning product; product arrived in addition to what was ordered; product with missing parts; other causes. The products marketed by IAF Network S.p.A. are covered by the legal warranty of 24 months from delivery if used by the Customer in accordance with the indications given on the Product Sheets; it is understood that the Customer shall forfeit his rights under this Article if he does not report the lack of conformity to the Seller within the term of 2 months.

Application of the guarantee
The consumer may enforce his or her legal warranty rights by contacting IAFSTORE directly.
In case of lack of conformity, he must contact IAFSTORE at the address: info@iafstore.com.

Article 11 - Deliveries
Indication of the time required to fulfill the order is not binding for IAF Network S.p.A. but absolutely indicative. The Customer receives information at the start of the order process, and before the order is validated, on the estimated delivery time.
Each package shipped will be delivered by courier to the address indicated by the Customer. It is therefore essential to take care to fill in the shipping form accurately by entering the recipient's data unambiguously. The Invoice must be requested at the same time as the order by ticking the appropriate box during purchase and will be available in the Customer's tax drawer. For the protection of the consumer, as prescribed by Art. 63 of the Consumer Code, as amended by Legislative Decree 21/2014, we remind you that in contracts which place the obligation to dispatch goods on the professional, the risk of loss of or damage to the goods, for reasons not attributable to the seller, is transferred to the consumer only at the moment in which the latter, or a third party designated by him and other than the carrier, materially takes possession of the goods.
Delivery times are calculated in working days and relate to the delivery time of the carrier, net of the time required to prepare the order.
Generally, except for delays not attributable to IAF Network S.p.A. itself, to which reference should be made in art. 9 of these General Terms and Conditions of Sale, orders are processed within 1-2 working days from the time the order is confirmed.
There may, however, be cases in which the indicated processing time is delayed by a few hours for technical/logistical reasons.In the event of a delay in delivery, please contact Customer Service at the e-mail address info@iafstore.com.

Article 12 - Free products
Free gifts included in the order are subject to availability and may be removed in the event that they are sold out during pick-up.
For free products, there is no possibility of requesting an exchange.

Article 13 - Last Minute
Last Minute items are short-expiry products sold at an advantageous price.
Given the short expiry date, indicated in bold as for all products in the catalogue, and the particular price conditions of the product IAFSTORE reserves the right not to accept returns, exchanges or anomalies on these specific products.

Article 14 - Intellectual property
All elements of the IAFSTORE site,

visual or audio, including the technology supporting them, are protected by copyright, trademarks or patents.
The user acknowledges and accepts that all copyrights, trademarks and any other intellectual property rights on the materials and content of the site are the exclusive property of IAFSTORE and that IAFSTORE does not grant any license to use them with the purchase of the products.
All hypertext links referring to the IAFSTORE site and using in particular the techniques of framing, deep-linking, in-line linking or other direct linking techniques are strictly and formally prohibited.
Without exception, all links, even if tacitly authorised, must be withdrawn at IAFSTORE's request.

Article 15 - Personal data
IAFSTORE, for service requirements, reserves the right to collect nominative data relating to users of the site.
In addition, IAFSTORE reserves the right to transfer, for commercial purposes, the data collected on its site.
In any case, and in accordance with the provisions of the Law, all users or customers of the site may at any time object to the commercial use of their data and also avail themselves of the right of access, rectification, and deletion of their personal data.

Article 16 - Returns and Refunds
Articles 52 et seq. of Legislative Decree 206/2005 (Consumer Code)

Right of Withdrawal
You have the right to withdraw from the contract, without giving reasons, within 14 days.
The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us:

Head office
IAF NETWORK S.p.A.
VIA FLERO 46 SOUTH TOWER
25125 BRESCIA ITALY
VAT 02424060982
email: info@iafstore.com

of your decision to withdraw from this contract by means of an explicit declaration (e.g. by e-mail to info@iafstore.com). You may use the attached model withdrawal form (download form) for this purpose, but it is not obligatory.
You may also send any other explicit declaration electronically to info@iafstore.com.
The communication must specify the items you wish to return and whether you want an exchange or refund.
Should you choose this option, we will promptly send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by e-mail).
In order to comply with the withdrawal period, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
The Right of Withdrawal does not apply to users who do not purchase as consumers (resellers).

Effects of withdrawal
If you withdraw from this contract, you shall be refunded all payments you have made to us, including the costs of delivery (with the exception of any additional costs resulting from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.
Such refunds shall be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed to other means of reimbursement; in any event, you shall not incur any costs as a consequence of such reimbursement.
The refund may be suspended until receipt of the goods or until the consumer proves that he has sent back the goods, whichever is earlier.
If the consumer has received the contracted goods, he/she is requested to send the goods back to us

Logistical headquarters
IAF NETWORK S.p.A.
VIALE MARCO POLO 3
25030 COCCAGLIO (BS) ITALY
VAT 02424060982
email: info@iafstore.com

without undue delay and in any case within 14 days from the day you communicate your withdrawal from this contract to us. The deadline is met if you return the goods before the expiry of the 14-day period.
You shall bear the direct cost of returning the goods.
You are only liable for the diminished value of the goods resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions
According to Article 59 of the Consumer Code (Legislative Decree No 206 of 6 September 2005), withdrawal is excluded for the following items

• made-to-measure, customised goods

• goods that are liable to deteriorate or expire rapidly, such as organic foodstuffs with a short expiry date or products sold on offer with a short expiry date

• perishable goods if opened from their original packaging, and where applicable the guarantee seal has been removed
  
  

• gift products

• medicines, homeopathic medicines and medical devices
  
  

Article 17 - Applicable Law - Dispute
The Parties agree that these General Terms and Conditions of Sale are subject to Italian law. The language to be considered for this contract is Italian.
In the event of a dispute, the Parties undertake to seek an amicable solution before taking any legal action.
Any dispute arising out of or relating to the use of the Site or these Terms shall be subject to the exclusive jurisdiction of the Judge of the place of residence or domicile of the Customer.

Article 18 - Mediation of consumer disputes
Legislative Decree No. 130 of 6 August 2015, which transposed Directive 2013/11/EU of the European Parliament of 21 May 2013 on the out-of-court settlement of consumer disputes, allows the consumer the possibility of turning to the tool of mediation to facilitate the amicable resolution of disputes with a professional in connection with a sale made from the iafstore.com website

Also, Article 14 co.2 of EU Reg. 524/13 provides that: "Traders established in the Union, acting through online sales or service contracts, who have committed or are obliged to use one or more ADR entities to resolve disputes with consumers, shall inform consumers about the existence of the ODR platform and the possibility of using the ODR platform to resolve their disputes. They shall provide an electronic link to the ODR platform on their websites.

Therefore, for any dispute that has not been resolved directly with the Company, the Customer is informed that he/she can have free recourse to the mediation service set up by the European Commission, through the European online dispute resolution platform.

Website address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

Before resorting to the aforementioned mediation service, the consumer must have already attempted to resolve the dispute directly with the professional by means of a written complaint or have made a complaint under the terms of the contract concluded with the professional.