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Customer Care
Customer Care




Registered users

Per registered users, to get information on orders, product availability, shipments, exchanges and returns, open a support ticket here: Ticket


Unregistered users

Per general information, only for users not registered on the site, send an email to: help@iafstore.com



Visit the  Frequently Asked Questions list  to quickly find answers to your service, shipping, and product inquiries


Call +39 0307751464
From Monday to Friday, from 9:00 to 17:00, excluding public holidays




The customer at the center

Our goal is to provide a dedicated customer assistance service that includes information related to the shopping experience on the site but also support in choosing the correct product for your every need.

Per this reason, we have joined the Customer Service team with a team of experts who will be able to advise you and answer your specific questions


Our Customer Service team

The customer service team is the fundamental part for managing requests related to online purchases. Our team of specialists is able to assist you with all questions and problems encountered during the purchase, shipment and delivery of our products. The telephone service is active from Monday to Friday from 9.00 to 17.00 and via e-mail and contact ticket.


Our experts

The assistance service is completed by a team of technical-scientific experts highly specialized in nutrition and sports activities. You can send your request for further information on a product and its use, or request specific information based on your needs. You can contact us by writing to the e-mail address or using the form on the site.






Returns and Refunds

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discount for new customers

Every week discounts on your favorite products.
Receive our offers by email and we will immediately give you a 5% DISCOUNT!