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Returns and Refunds
Customer Care
Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us

Via Flero 46, 25125 Brescia (Bs) - South Tower
C.f e P.Iva 02424060982

email: resi@iafstore.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. e-mail to resi@iafstore.com). You may use the attached model withdrawal form (download withdrawal form), but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement to resi@iafstore.com. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication (to resi@iafstore.com) concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Your communication shall include the items to be returned and if you want a replacement or a refund.

The right to withdraw does not apply to users who do not buy as consumers (retailers).


Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or




P.IVA 02424060982

email: resi@iafstore.com

, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


According to art. 59 of the Consumer Code (Legislative Decree of 6 September 2005, n. 206), the withdrawal is excluded for the following articles:

  • custom made goods, customized
  • goods likely to deteriorate or expire rapidly, such as short-term organic food or products sold on offer for short-term
  • perishable goods if opened from their original packaging, and where applicable the guarantee seal has been removed

According to art. 47 of the Consumer Code (as amended by art. 1, c. 1, D.Lgs. 21 February 2014, n. 21, with effect from 13 June 2014.), the withdrawal is also excluded for the following articles:

  • free products




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