Terms and Conditions
CUSTOMER CARE
Retailer identification
IAF NETWORK S.p.A. capitalized at EUR 200.000,00, with Head Office at Via Flero 46 South tower, 25125 Brescia Italy
Application of the terms and conditions
An order placed by the Customer implies they accept all the present terms and conditions.
Validity of our offers
The items displayed on the site are available until depletion of stocks. In the event of debit or payment of an order for an item which is unavailable, IAFSTORE shall offer the Customer a credit note or refund within 15 days. IAFSTORE shall send an email to any Customer who has placed an order for an item which is unavailable. Presentation of products
All products for sale are described and presented as accurately as possible.
However, IAFSTORE cannot be held responsible for any errors or omissions which may occur in this presentation. During the summer period (June-September) the purchase of chocolate-based bars or snacks is not recommended; these products are stored in IAFSTORE stores at controlled temperatures. however during the transport by the courier these products could go through phases of dissolution, IAFSTORE will not be responsible for the arrival at destination of non-intact or loose products.
Price of products
Prices are in Euro, U.S. Dollars, Pound Sterling inclusive of VAT for the Italy.
We reserve the right to change prices if there is a change in the VAT rate. These changes may be passed on in the price of the items without previously informing the customer. IAFSTORE reserves the right to change its prices at any time but products are invoiced at the price applicable when the order is registered.
Online deadlines
To ensure the complete safety and an optimal shopping experience of its customers, IAFSTORE indicates for each product and flavour a special deadline. No distinction is made between "best by dates" and peremptory deadlines, in order to ensure an even greater security of your product. The online user will only see the words "expires on". All scans of deadlines and lots will be reported in the tax documents to ensure full traceability of the products sold by IAFSTORE. In some isolated cases IAFSTORE cannot guarantee that, due to technical and logistical problems, the deadlines visible online don't differ, by a few days, from those applicable to the products setnt, both in excess and in temporal defect. Extra EU
Prices for non-EU countries are quoted exclusive of VAT. We therefore inform you that by ordering on the IAFSTORE site, you are considered the official importer and are therefore required to comply with all the laws and rules of the country in which you receive the goods. You can refer to your consulate or embassy for more information.
Ordering
The client validates their order as noted above. This validation means you accept the present Terms and Conditions.
Is it possible to modify an already confirmed order?
Once the order is confirmed, it is immediately sent to the warehouse for collection.
Therefore we ask you to check your order before confirming it, as once sent it will not be possible to modify it. First delivery attempt
If the first delivery attempt is not successful because the receiver is absent, the parcel is taken to the nearest Access Point to the delivery address, that will keep it until the end of the time available for the collect; after this time, the parcel returns back to the sender.
IAFNETWORK invites the customers to check the position of the Access Point with the tracking page to personally collect the package or to contact the Customer Service to request the re-delivery to the original address. Treatment of packages not delivered by our courier
These are consignments which have not been delivered to the final destination for the following reasons: Undeliverable, not claimed, refused, damaged in transit, opened...
In the event a consignment is returned due to " UNDELIVERABLE ", "NOT CLAIMED ", or "REFUSED", IAFSTORE cannot guarantee the reservation of items ordered and may need to offer a refund for the order if the product(s) is/are unavailable.
In case of non-delivery of the order and return of the goods at our office, shipping costs and customs duties will be charged to the customer, and during the refund will be curtailed from the amount of the order. The reimbursement then will have a reduction in respect of these shipping costs and customs duties. Damaged package
Sign with reserve in case of damaged package.
Responsability For all stages, from access to the site, browsing, filling in forms,placing an order, delivering items or any other service, IAF NETWORK S.p.A. only has an obligation for due care. Therefore, IAF NETWORK S.p.A. cannot be held responsible for any inconvenience or damages arising from the use of the Internet and completely outside the diligence and precautions taken by IAF NETWORK S.p.A..
Warranty The indication of the time of delivery of the order is given as an indication. The time stamp for day-to-day shipment (if any) may be subject to variations and delays for orders made using a credit card payment method. Such a delay may be attributed to checks carried out by credit institutions and credit card issuers. In case of delay in delivery or non-delivery please contact the customer service opening a ticket here
Free Products
Intellectual Property All elements on the IAFSTORE site, visual or audio,including the underlying technology, are protected by copyright,brand and patent law.They remain the exclusive property of IAFSTORE. All hypertext links forwarding to IAFSTORE and using in particular framing, deep-linking, in-line linking or any other deep linking technology is strictly prohibited. In all events, any link, even authorised, must be removed when requested by IAFSTORE
Personal Data IAFSTORE, in the interest of the service, reserves the right to collect personal data about site users, in particular using "Cookies".
IAFSTORE also reserves the right to use data collected on the site for commercial purposes.
In all cases, and in compliance with law, any user or customer of the site may, at any time, contest with the commercial use of this data and also has rights to access, rectify and delete their personal data. ONLINE DISPUTE RESOLUTION (ODR) https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
CONTACT US
For return requests, write to: resi@iafstore.com
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